Update Regarding COVID-19

AUTHOR

Justin Dreckman  General Manager

March 23rd, 2020

To: Orange Madison Cooperative Customers

From: Justin Dreckman, General Manager

Update on Coronavirus (COVID-19) – Thank You & Procedure Reminders

Orange Madison Cooperative recognizes that the rapidly changing daily events surrounding COVID-19 is an unprecedented challenge and the source of uncertainty. The health and welfare of our employees, customers, and the communities in which we live, and work continue to be our top priority. Orange Madison Cooperative is taking proactive steps to keep our employees, customers and families safe while ensuring business continuity.

The Department of Homeland Security has deemed Agricultural Cooperatives as an essential business operation as we provide necessary functions in the areas of agribusiness and food production. However, we’re experiencing unprecedented times and due to the nature of how this disease is transmitted through “community spread,” it’s forcing us to take action to keep everyone safe while continuing to maintain business continuity and allowing us to serve our members and customers.

Continued communication will be important while we work together during this challenging time. The following steps have been taken as measures approved by the leadership team to help in the prevention of the spread of the virus.

Corporate Office. Orange Madison Cooperative corporate office areas will be temporarily closed to all non-OMC employees. Account payments will be accepted at the front counters with our showroom staff. For further assistance, please call our dependable staff to meet your needs.

Bulk Product Delivery. OMC will continue all bulk feed, fertilizer, and oil & energy deliveries. When appropriate, delivery drivers have been instructed to call customers before arriving on the property to minimize face-to-face interaction. Receipts will be left at the site of delivery (i.e. Propane receipts will be left in the dome of the tank). We encourage customers using this service to request an emailed receipt. A directory concerning delivery of bulk feed, fertilizer, or propane and refined fuels has been provided below.

  • Fertilizer Delivery in Orange & Louisa – Mike Eskridge, (540) 672-2977, Ext. 230
  • Fertilizer Delivery in Madison – Jake Koontz, (540) 948-5671, Ext. 330
  • Bulk Feed Delivery – DJ Jenkins, (540) 948-5671, Ext. 311
  • Energy & Refined Fuels Delivery – Shannon Campbell, (540) 672-2977, Ext. 215

Energy Service. All interior services pertaining to energy are restricted to emergencies only until further notice. Exterior services will be offered as usual. Please call Marty Wheeler at (540) 672-2977 Ext. 232 if you are in need of immediate services.

Sales Team. The OMC Sales Team members have been instructed to restrict their face-to-face meetings with customers on and off the farm. Site surveys and other observations will be handled on a case-by-case basis. If a face-to-face meeting is needed by the customers, our team members have been encouraged to take the proper precautions.

Retail Stores. In order to provide our customers the ability to come to our stores throughout the day and prevent crowds, our retail locations will remain open 7:30 AM – 8 PM on Monday through Friday and 7:30 AM – 6 PM on Saturdays. Our retail store employees will continue to accept delivery orders for showroom and warehouse items. We will be accepting all forms of payment while encouraging our showroom and warehouse staff to wear gloves in an effort to protect their health as well as the customers. OMC would like to encourage customers to utilize the showroom during the hours of 6 PM to 8 PM as that is when foot traffic is at its lowest.

Curbside Services. Orange Madison Cooperative will now be offering curbside pick-up for customers who pay using credit/debit card or have an OMC Store Account. Designated parking will be put in place by the end of business on Tuesday, March 24th. Please see terms and conditions for our curbside pick-up service below.

  • Please call (540) 672-2977 and press “0” to speak with a trusted OMC employee.
  • Submit your order via email to serena.hare@sscoop.com
  • Have information on your method of payment ready (i.e. credit/debit card or account #)
  • For same-day pick-up, please have your order placed by 4:00 PM. You will then be able to pick-up your order until 8 PM that same day.

The circumstances around COVID-19 are changing daily, and the Orange Madison Cooperative leadership team is monitoring those changes and will respond to the situation calmly and rationally. Our primary concern will continue to be on the health and safety of our employees and customers, and the continuity of our business so we can continue to serve you and your needs. If you have any concerns, please feel free to call your location or salesperson.

Sincerely,

Justin Dreckman, General Manager

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